Refund policy
At COVRS, every phone cover is printed to order for the phone model and design selected by you. Because each product is made specifically for an individual order, our return and replacement policy is designed around made-to-order products while ensuring that genuine product issues are properly addressed.
Returns & Change of Mind
As every COVR is printed to order, we do not accept returns or exchanges for change of mind, change of design preference, or an incorrect phone model selected while placing the order.
Please carefully check your phone model before completing your purchase. If you're unsure about compatibility, contact us before ordering and we'll be happy to help.
When Is a Replacement Available?
We offer a 7-day replacement from the date of delivery when:
- The product has a genuine manufacturing defect.
- The COVR is damaged during transit.
- You receive a different phone model than the one ordered.
- You receive a different design than the one ordered.
Approved replacements are sent at no additional cost.
Replacement Requirements
To help us verify and resolve an issue quickly:
- The replacement request must be raised within 7 days of delivery.
- Please provide your Order ID along with clear photographs showing the issue.
- An unboxing video may be required, particularly for damage, wrong-item or transit-related claims.
- The product must be unused and in its original packaging.
Claims that do not meet these requirements may not be eligible for replacement.
What Isn't Covered?
Because COVRS products are printed specifically for each order, the following are not eligible for replacement or return:
- Change of mind after placing the order
- Change of design preference
- Selecting the wrong phone model at checkout
- Minor colour differences between the product displayed on your screen and the physical print
Slight colour variation can occur because screens and printing processes reproduce colours differently. Such variation is considered inherent to the printing process and is not treated as a product defect.
How to Request a Replacement
If you believe your COVR has an eligible issue, email us with:
Your Order ID + photographs/video showing the issue
Our team will review the request and respond within 48 hours.
Once a replacement is approved, the replacement product will be shipped to you at no additional cost.
Refunds
Our first resolution for an eligible product issue is replacement.
If a replacement is not possible, we will issue a refund to the original payment method.
Refunds are processed within 7–10 business days after approval.
For Cash on Delivery orders, approved refunds are made through bank transfer using the details provided by the customer.
Order Cancellations
Because COVRS products are made to order, production can begin shortly after an order is placed.
Orders may be cancelled within 12 hours of being placed, provided printing has not yet started.
Once printing has started, the order can no longer be cancelled.
Damaged or Opened Parcels
If your package arrives visibly damaged, tampered with or opened, please refuse delivery where possible and contact us on the same day.
Please retain the parcel and packaging until the issue has been resolved, as photographs or an unboxing video may be required to process a transit-damage claim.
Colour & Print Variations
Every COVR is individually printed. Differences in display settings, screen calibration and the physical printing process can result in minor variations in colour, shade or appearance between the product image shown online and the finished product.
Minor variations of this nature are not considered defects.
However, if you receive a product with a genuine printing or manufacturing issue, please contact us within the 7-day replacement period and we'll review the issue.
Made-to-Order Products
Your COVR is produced specifically according to the phone model and design selected in your order.
For this reason, please carefully review your selections before completing your purchase. We cannot accept replacement or return requests simply because the wrong phone model was selected by the customer at checkout.
Contact Us
For replacement or refund-related assistance, please contact us with your Order ID and relevant photographs or video.
Email: covrhelpsupport@gmail.com
We aim to respond to replacement requests within 48 hours.