Shipping policy
At COVRS, every phone cover is printed to order. We begin preparing your order after it has been confirmed and work to get it dispatched as quickly as possible.
Order Processing
Since every COVR is printed specifically for your order, please allow up to 2 business days for processing and dispatch after your order is confirmed.
Orders may take slightly longer to process during major sales, promotional periods or other high-volume periods.
Delivery Across India
Once your order has been dispatched, the estimated delivery time is:
- Metro cities: 3–5 business days
- Rest of India: 5–8 business days
These timelines are calculated from the date of dispatch, not from the date the order is placed.
Delivery estimates can vary depending on your location, courier serviceability and circumstances affecting transportation.
Shipping & Payment Options
We offer free shipping on all prepaid orders.
Cash on Delivery is also available across most serviceable pin codes:
- Orders up to ₹499: ₹99 COD handling fee
- Orders above ₹499: Partial COD with no additional COD fee
COD orders may be confirmed through phone, SMS or WhatsApp before dispatch.
Tracking Your Order
You won't have to keep checking for updates manually. Once your order leaves our facility, we'll send the tracking information to you through WhatsApp and email.
Tracking may take some time to become active after the shipment has been handed over to the courier.
What Can Cause a Delivery Delay?
Our delivery estimates are based on normal courier timelines, but occasional delays can happen because of weather conditions, regional restrictions, public holidays, courier disruptions or other circumstances outside our control.
If your shipment is delayed, contact us and we'll help you track the order and coordinate with the courier where required.
Please Check Your Address Carefully
Before placing your order, make sure your delivery address and phone number are correct.
If a shipment is returned to us because of an incomplete or incorrect address, it can be sent again, but the reshipping cost will be borne by the customer.
If Your Parcel Arrives Damaged
If your package arrives visibly damaged or opened, please refuse the delivery where possible and contact us on the same day.
For products damaged during transit, our 7-day replacement policy applies. Please retain the packaging and provide the required photographs or unboxing video when raising a replacement request.
If a Delivery Cannot Be Completed
A shipment may be returned to us if the courier is unable to deliver it after multiple attempts, including situations where the recipient is unavailable, unreachable, refuses the parcel or provides an incorrect address.
To avoid this, please keep your phone available around the expected delivery date and respond to courier calls or delivery messages.
For COD orders, we may restrict or decline future COD availability where there is a history of refused or repeatedly undeliverable orders.
Delivery Support
If you have a question about your shipment or need help with a delivery issue, contact us with your Order ID and we'll help you with the next steps.
We aim to respond to delivery-related queries within 24 hours.
Shipping Coverage
COVRS currently ships across India only.
Policy Changes
We may update this Shipping Policy from time to time to reflect changes to our shipping process, courier arrangements or services. The latest version published on this page will apply to orders placed after the update.